AI RECEPTIONIST
FOR PROPERTY MANAGERS.
The 2 am flooding call from unit 504. The lockout at 11 pm Friday. The prospect asking about the 2-bed vacancy during dinner on Sunday. CrewCall HQ picks up every tenant and prospect call, matches them to the right building and unit, and either dispatches the right vendor or pages the on-call manager — 24/7.
The Property Manager's Problem
YOUR PHONE DOESN'T STOP. YOU HAVE TO.
TENANT EMERGENCIES NEVER STOP
Floods, lockouts, no heat, broken elevators, fire alarms — and they all happen at night, on weekends, and during holidays. You're either burning out on the phone at 11 pm or you're ignoring your tenants. Neither is sustainable.
24/7
Your tenants expect coverage you can't afford to staff
VACANCY CALLS GET LOST IN THE NOISE
Prospects asking about vacancies are your highest-value inbound calls — but they come in at random, mixed with dozens of tenant maintenance requests, and they won't leave a voicemail. Every missed vacancy call is a month of lost rent.
1 mo
Of rent lost per missed vacancy inquiry
HALF YOUR CALLS ARE SOMETHING SIMPLE
"When is rent due?" "Can I have a copy of my lease?" "What's the building's WiFi password?" Each one's 5 minutes you don't have, and each one derails what you were actually trying to do. An AI handles them without ever bothering you.
50%+
Of tenant calls are self-serve questions
How It Works
HOW CREWCALL HQ HANDLES PM CALLS.
Tenant Emergency Triage
Phrases like "flooding", "no heat", "lockout", "gas smell", "fire alarm", "elevator stuck", and "break-in" trigger instant action — dispatching your on-call vendor or paging the on-call manager based on severity. Non-emergencies go to a ticket.
Matches Callers to Unit & Building
Upload your building roster and CrewCall HQ matches every incoming call to the right unit by caller ID or by asking the tenant to confirm. Every ticket is tagged to the correct property and unit automatically — no manual data entry for you or your team.
Answers Vacancy Inquiries
Upload your available listings with price, square footage, availability date, pet policy, utilities, and parking, and CrewCall HQ can answer prospect questions 24/7 and book showings directly into your calendar. You stop losing leads to voicemail and to weekend inquiries.
Dispatches Your Trade Vendors
Set pre-approved vendors — plumber, electrician, HVAC, locksmith, pest control — and a dollar-threshold rule, and the AI dispatches simple jobs without waking you up. Anything complex, over threshold, or uncertain escalates to the on-call manager.
Example Calls
REAL PM CALLS, HANDLED.
Caller: "Hi, I'm a tenant at 1240 Howe Street, unit 504. The kitchen drain is backing up and there's water all over the floor."
CrewCall HQ: "I've logged the ticket for 1240 Howe, unit 504, and I'm dispatching our on-call plumber right now. His ETA is about 45 minutes. In the meantime, try to soak up what you can with towels and keep using the drain as little as possible. Your property manager will get a summary in the morning."
Caller: "Hi, I saw your 2-bedroom listing on Commercial Drive. Is it still available? And do you allow cats?"
CrewCall HQ: "Yes, the 2-bed at 1856 Commercial is still available — $2,850/month, available May 1, and yes, cats are welcome with a pet deposit. Would you like to book a showing? I have Wednesday at 6 pm or Saturday at 11 am open."
Caller: "Hey, I'm at 308 East 2nd, unit 12. When's rent due this month and can I pay by e-transfer?"
CrewCall HQ: "Rent is due on the 1st of every month. For e-transfer, send to rent@yourcompany.com using the password in your welcome email — or there's a link to pay online in your tenant portal. Anything else I can help with?"
Property Management FAQ
QUESTIONS FROM PROPERTY MANAGERS.
Can CrewCall HQ handle after-hours tenant emergencies?
Yes. You define the emergency keywords — "flooding", "no heat", "lockout", "gas smell", "fire alarm", "break-in", "elevator stuck" — and CrewCall HQ instantly recognizes them, matches the caller's unit to your building, and pages the on-call manager or dispatches the right trade vendor based on your rules. Non-emergency requests go straight to a ticket.
Does it know which building and unit the caller is from?
Yes. Upload your building roster with unit numbers, tenant names, and contact phone numbers, and CrewCall HQ matches incoming calls to the correct unit by phone number or by asking the caller to confirm. Every ticket is tagged to the right property automatically — no manual data entry.
Can it answer vacancy inquiries from prospective tenants?
Yes. Upload your available listings with price, square footage, availability date, pet policy, and included utilities, and CrewCall HQ can answer prospect questions 24/7 and book showings directly into your calendar. You stop losing leads to voicemail and to weekend inquiries.
Can it route calls to different trade vendors based on the issue?
Yes. Upload your preferred vendor list — plumber, electrician, HVAC, locksmith, pest control — and CrewCall HQ can dispatch the right vendor directly for simple issues under your pre-approved dollar threshold, or escalate to you for anything more complex. You set the rules once and the AI enforces them on every call.
Does it create a maintenance ticket in our system?
Yes. Every call is logged with full transcript, recording, AI summary, and unit assignment. On the Enterprise plan, we integrate with Buildium, AppFolio, Yardi, and Propertyware to create tickets automatically — so you never retype a call log.
How much does it cost for a typical PM company?
Most property management companies run on our Pro plan at $199/month flat for unlimited inbound calls. Larger multi-building operations typically land on Enterprise starting at $499/month with Buildium/AppFolio/Yardi integrations. See full pricing, or start with Pay As You Go at $0.15/minute while you pilot.
GET YOUR WEEKENDS BACK.
We'll set it up with your actual building roster, vendor list, and emergency rules, and give you a test number to call. Free, no credit card.
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