AI RECEPTIONIST
FOR RESTORATION.
The 3 am Category 3 water loss. The smoke damage call from a homeowner whose house just caught fire an hour ago. The insurance TPA sending you a new claim dispatch. CrewCall HQ meets IICRC 1-hour response standards on every call, screens insurance leads from direct-pay, dispatches the right crew by loss type, and delivers on-scene safety guidance while you're en route.
The Restoration Problem
YOUR BUSINESS RUNS ON THE 1-HOUR CLOCK.
IICRC MANDATES 1-HOUR RESPONSE
Insurance TPAs and IICRC-certified restoration standards demand on-site dispatch within 1 hour of the loss. Miss it once and you lose the PG (preferred vendor) status you spent years building. A voicemail at 3 am is a contract killer.
60 min
IICRC on-site response standard
EVERY LOSS IS A $10K–$50K JOB
Cat 2 water losses average $15K. Fire and smoke easily hit $40K+. Miss one call a week and you're not just down a job — you're down 10% of your quarter. And losing a TPA PG contract can cost you six figures a year in recurring dispatches.
$15–50K
Average loss per emergency job
3 AM CALLS ARE YOUR NORMAL
Emergencies don't respect business hours. Your dispatcher is either awake for the 2 am water call or you're paying a live answering service $3–5 per call to relay info that your crew still has to re-collect on the callback. Both options burn money.
$3–5
Per call — human answering service
How It Works
HOW CREWCALL HQ HANDLES RESTORATION CALLS.
IICRC 1-Hour Dispatch
Picks up in <1 second, identifies the loss type, and pages your on-call crew within seconds. Every dispatch is timestamped for insurance audits and TPA compliance. You maintain PG status without staffing a 24/7 dispatcher.
Insurance vs Direct-Pay Screening
Asks about open claim, carrier, and adjuster, then tags insurance leads as high-priority and quotes direct-pay jobs from your standard rate sheet. Your sales team starts every morning with a pre-sorted claim queue.
Loss Type Routing
Category 1/2/3 water, smoke, structural fire, mold, sewage, biohazard — each loss type routes to the right crew specialization. Losses you don't handle are politely referred out with zero friction.
On-Scene Safety Guidance
For water, walks callers through shutting off the main. For fire, advises against re-entry. For biohazard, stops them from cleaning anything themselves. All guidance is configurable in your onboarding — so your caller is protected the moment they dial.
Example Calls
REAL RESTORATION CALLS, HANDLED.
Caller: "Our sump pump failed and the basement has about 4 inches of standing water. It smells awful — I think sewage backed up too."
CrewCall HQ: "This sounds like a Category 3 loss — I'm dispatching our water restoration crew right now, ETA is about 27 minutes. Please do not enter the water — it's contaminated. If you can safely reach your electrical panel and shut off power to the basement, do so. I'll text you the dispatch confirmation."
Caller: "Hi, I'm a claims coordinator at Crawford. We have an active Liberty Mutual claim, #LM-84201, water loss at 2214 West 17th in Kitsilano. Need dispatch today."
CrewCall HQ: "Got it — I have Liberty Mutual claim LM-84201 logged and I'm assigning it to our lead water estimator. She'll be on site in 45 minutes with photos and the moisture map back to you by end of day. Anything specific the policyholder should know before arrival?"
Caller: "I've found mold behind my bathroom wall after a leak. I don't have insurance for it. How much to remove it?"
CrewCall HQ: "Mold inspections are $225 and credited toward the remediation if you move forward. In the meantime, please don't try to clean or disturb it yourself — that can release spores through the house. I can book an inspection for Monday at 10 am. Would that work?"
Restoration FAQ
QUESTIONS FROM RESTORATION OWNERS.
Does CrewCall HQ meet the IICRC 1-hour response standard?
Yes. CrewCall HQ picks up in under 1 second and pages your on-call crew the moment it detects a water, fire, or mold emergency. You get dispatch ETA on the line, SMS confirmation to the crew, and a timestamped record for insurance audits — all well inside the 1-hour response window.
Can it screen insurance restoration leads from direct-pay?
Yes. CrewCall HQ asks whether the caller has an open insurance claim, which carrier, and whether an adjuster has been assigned. Insurance leads are tagged high-priority; direct-pay jobs get quoted from your standard rate sheet; and loss type is captured for dispatch routing.
Does it know which loss types you handle?
Yes. You configure which losses you service — Category 1/2/3 water, smoke and soot, structural fire, mold remediation, sewage backup, biohazard, vehicle impact — and CrewCall HQ routes each call to the right crew specialization. Losses you don't handle get politely referred out.
Can it dispatch my on-call crew directly?
Yes. Upload your on-call rotation with primary and backup techs per loss type, and CrewCall HQ pages the right crew by phone and SMS, stays on the line with the caller until it has ETA confirmation, and logs the full dispatch record for your audit trail.
Can it deliver safety guidance while we're en route?
Yes. For water losses the AI walks callers through shutting off the main and moving items off wet flooring. For fire and smoke it advises against re-entry and points them to safe staging. For biohazard it stops them from cleaning anything themselves. All guidance is configurable in your onboarding doc.
How much does it cost compared to a human answering service?
Human restoration answering services typically charge $3–5 per call with relay delays that eat into your 1-hour window. CrewCall HQ's Pro plan is $199/month flat for unlimited calls with instant dispatch — and the crew gets the full context on the first ring instead of on a callback. See full pricing.
PROTECT YOUR 1-HOUR RESPONSE.
We'll set it up with your actual on-call rotation, loss-type routing, and TPA contact list, and give you a test number to call. Free, no credit card.
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